Terms and Conditions


#HOTA Terms and Conditions of Entry

Context
This document refers to Terms and Conditions within the HOTA Precinct. For conditions of use relating to the Parklands please refer to: Home of the Arts HOTA Parklands - City of Gold Coast

Voluntary Assumption or Risk
You enter the Venue at your own risk. 

You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property. 

By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests, and the employees and agents of HOTA, Home of the Arts, Venue, and the Presenter. 

Limitation of Liability
To the extent permitted by law (including the Australian Consumer Law), HOTA, Home of the Arts and the Presenter are not liable to you for any loss, damage, injury (physical or psychosocial), delays, additional expenses, or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the event. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of HOTA, Home of the Arts and the Presenter is limited to the minimum permitted by law. 

General
These Terms and Conditions may be varied at any time. Any variations become effective on the day immediately after their publication on the HOTA website and apply to any purchases made after that date. 

If any part of these Terms and Conditions is held to be invalid, illegal, or unenforceable, it will be disregarded to the extent of its invalidity and the remainder of these Terms and Conditions will remain in full force and effect. To the full extent permitted by law, you release and discharge HOTA from all claims and demands on HOTA, and any loss or damage whatsoever caused, arising from your attendance at HOTA premises. 

These Terms and Conditions of Entry are governed by the laws of Queensland, Australia.  

Application
These conditions of entry apply to all visitors, patrons, volunteers, contractors, and employees of HOTA, Home of The Arts while they are at: 

  1. the land and buildings comprising the entire Home of the Arts Precinct, including its gallery, art studios, foyers, theatres, cinemas, food and beverage establishments, function spaces, outside spaces, dressing rooms, back of house areas and offices; and 

  2. any other location where HOTA holds a performance or event, (referred to in these Conditions as the Precinct). 

Acceptance
All visitors, patrons, volunteers, contractors, and employees should familiarise themselves with the HOTA Conditions of Entry.
By entering the HOTA Precinct, you agree to be bound by these Terms and Conditions of Entry (Conditions). 

Reporting
If you are aware of an issue or incident that impacts on your own or others’ health, safety, wellbeing, or enjoyment at the HOTA Precinct, please report it to HOTA’s staff immediately.  

If you feel that your enjoyment of a visit or event is being compromised in any way or by the actions of another person, contact our staff immediately.  


#General Terms & Conditions

Before proceeding with your purchase, please read these Terms and Conditions carefully.
You must not purchase a ticket unless you agree with these Terms and Conditions.

Application of Terms
  • By purchasing a ticket through HOTA, Home of the Arts (online or over the phone), through the Box Office, or an authorised sales channel, you acknowledge and agree to comply with these Terms and Conditions.
  • Tickets are sold or issued by HOTA, Home of the Arts as agent for the organisation(s) which are managing, producing, promoting, presenting or otherwise providing the service, event or performance for which the ticket is sold or issued (Presenter). The name of the Presenter and/or the venue to which your ticket relates (Venue) is usually shown on the front of the ticket but is also available from HOTA, Home of the Arts. HOTA, Home of the Arts has no control over, or liability for, the performance of the event by the Presenter. All ticketing complaints and claims, and your legal rights, are as against the Presenter, not HOTA, Home of the Arts, except where HOTA, Home of the Arts is at fault or where you have a legal right against HOTA, Home of the Arts under the Australian Consumer Law.
  • The Venue’s conditions of entry are incorporated into these Terms and Conditions and apply to your ticket. The Venue’s conditions of entry are available online or you can ask HOTA, Home of the Arts for a copy.
  • These Terms and Conditions incorporate the Live Performance Australia Code of Ticketing Practice – Consumer Code (LPA Code), which sets out a code of conduct for the sale of tickets to live events including consumer rights. You can find a copy here, or you you can ask HOTA, Home of the Arts for a copy.
  • Your ticket may be subject to additional booking terms, which will be notified to you prior to purchase. For example, if your ticket is to a timed ticketed exhibition, your ticket will only be valid for your nominated session time. To the extent that there is any inconsistency between the additional booking terms and these Terms and Conditions, these Terms and Conditions will prevail.
Ticket Purchases
  • Tickets are only valid if purchased through HOTA, Home of the Arts , the Box Office, the Venue or an authorised agent.
  • Ticket sales may be limited to a specified number of tickets. HOTA, Home of the Arts may cancel or refuse to accept orders which it believes are placed in excess of any such limits.
  • Ticket proceeds are held in a separate trust account and will be refunded if the event does not proceed, if required by the LPA Code.
  • Once confirmed, your ticket and any transaction fee will not be refunded or exchanged, except as provided for in the LPA Code or as required by law (including the Australian Consumer Law).
  • Bookings are subject to availability.
Pricing and Payment
  • All prices quoted are in Australian dollars and include GST. A tax invoice is available upon request.
  • Prices are subject to change without notice.
  • A transaction fee may apply to your ticket purchase and you will be notified of the applicable fee prior to purchase.
  • You warrant that you have the authority to make payment for your ticket and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to purchase the ticket.
  • If the amount you pay for your ticket is incorrect (regardless of whether the error arose due to an advertising error online or otherwise communicated to you, human error or a technical malfunction), HOTA, Home of the Arts may cancel the ticket and refund to you the amount that you paid and may offer a replacement ticket to you at the correct price.
Delivery, Collection and Printing of Tickets
  • Delivery of tickets will only be made upon receipt of full payment. You may present e-tickets on your device, self-print print at home or to collect your ticket from the Box Office. Postage and handling fees may apply.
  • If you elect to print a print at home ticket, then: you are responsible for printing the ticket and HOTA, Home of the Arts and the Venue reserve the right to charge an administration fee if a replacement ticket needs to be issued. If a duplicate copy of this ticket appears, HOTA, Home of the Arts and the Venue reserves the right to request proof of identity and proof of purchase. Unauthorised duplicate ticket holders will be refused entry to the Venue.
User Account
  • Prior to purchasing a ticket through HOTA, Home of the Arts website, you may be required to register for an user account and to nominate an email address and password for your account. You must maintain the confidentiality and security of your user account (including your password) and not provide it to any other person.
  • You are responsible for your use of HOTA, Home of the Arts website and all transactions conducted using your account. If you become aware of any unauthorised use of your account, please notify HOTA, Home of the Arts Gold immediately and reset your password.
Lost or Stolen Tickets
  • Where tickets are lost, stolen, misplaced or destroyed, HOTA, Home of the Arts may charge an administration fee to issue replacement tickets and may require proof of identity and purchase, prior to issuing a replacement ticket.
  • HOTA, Home of the Arts may not provide replacement tickets where tickets are for general admission rather than allocated seating.
Conditions of Entry
  • Attendance at the event and the right of admission is reserved by the Venue and the Presenter. By attending an event, you agree to the Venue’s conditions of entry as per below:
  • Bags and possessions may be inspected prior to admission.
  • Filming and photography may take place during the time you attend HOTA and you may be filmed for promotional purposes. If you do not wish to be filmed please see a HOTA staff member.
  • The use of photographic or recording devices of any kind is not permitted, unless otherwise expressly permitted by the Venue.
  • You may be refused entry or required to leave the Venue if you do not comply with the Venue’s conditions of entry. Tickets will not be exchanged or refunded in these circumstances, unless required by law (including the Australian Consumer Law).
  • If you are 16 years or younger, you must be accompanied by an adult at all times. The accompanying adult assumes all responsibility for your care and safety whilst at the venue.
Refunds, Cancellations and Changes
  • The Presenter may add, withdraw or substitute artists (including the opening act/s) or vary advertised programs, performance times, Venue, seating arrangements or audience capacity. Tickets will not be exchanged or refunded as a result of these changes, except as provided for in the LPA Code or as required by law (including the Australian Consumer Law).
  • If an event is cancelled, rescheduled or significantly relocated and provided HOTA, Home of the Arts receives authorisation from the Presenter, HOTA, Home of the Arts will attempt to notify ticket holders of the cancellation, rescheduling or relocation. However, HOTA, Home of the Arts does not guarantee that ticket holders will be informed of such cancellation, rescheduling or relocation prior to the event.
  • You may be entitled by law or under the LPA Code to a refund where an event is cancelled, rescheduled or significantly relocated. To the extent permitted by law (including the Australian Consumer Law), neither HOTA, Home of the Arts nor the Presenter will reimburse you for auxiliary expenses (such as the cost of travel, car-parking, child-care and accommodation) or other consequential loss suffered by you in connection with your attendance or non-attendance at an event. HOTA, Home of the Arts recommends that you obtain ticket and/or travel insurance for those expenses.
  • To the extent permitted by law (including the Australian Consumer Law), neither HOTA, Home of the Arts nor the Presenter are liable to refund to you any amount beyond the face value of the ticket plus any transaction fee.
  • If HOTA, Home of the Arts reasonably forms the view that a ticket has been: a) purchased with a stolen credit card; b) sold in violation of clause 30 (No Scalping or Other Unauthorised Sales) of these terms; or c) has been otherwise purchased or acquired fraudulently, HOTA, Home of the Arts may cancel the ticket. Where HOTA, Home of the Arts reasonably forms the view that the ticket was purchased with a stolen credit card, HOTA, Home of the Arts will take reasonable steps to refund the ticket price to that credit card unless it is unable to do so (for example, where the credit card has been cancelled).
No Scalping or Other Unauthorised Sales
  • Tickets must not be resold or offered for resale at a premium or packaged, or otherwise offered for advertising, promotional or other commercial purposes (including competitions) without HOTA, Home of the Arts prior written consent. If a ticket is sold or used in contravention of this condition, the ticket may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission.
Children’s Events and Minors
  • Admission and attendance at events and festivals designed for children may be subject to additional conditions of sale and entry. These conditions will be published on HOTA, Home of the Arts website and, if applicable, the Presenter’s dedicated website for the event. Generally, children aged three years and younger who are able to sit on their parent or guardian lap do not require a ticket, unless specifically stated otherwise on the event webpage.
  • School and other group tickets are subject to availability and additional conditions may apply.
  • All persons under 16 must be accompanied by an adult whilst at the Venue. This includes all bar areas and dining rooms where alcohol is served. Proof of age may be required by the Venue.
Concessions Policy & Access to tickets
  • Where a single ticket concession price is offered, it is often available to Full Australian Pensioners; Full Australian Seniors; Full-time Australian students; Department of Veteran Affairs card holders.
  • Please check the particular event and breakdown in the pricing that is displayed. Where it says concession price only all of the above applies.
  • When placing your single ticket booking you will need to provide proof of age, student ID, or Pensioner concession card, and be able to present this, if requested, at performances.
Merchandise
  • Merchandise will not be refunded or exchanged, unless required by law (including the Australian Consumer Law).
Promotions & Competitions
  • If you received your ticket as a prize, gift, donation or otherwise for no cost, these Terms and Conditions, and the terms and conditions of the relevant promotion or competition (Competition Terms), apply to your use of the ticket.
  • Where additional elements were included in your prize package, such as hotel accommodation, merchandise or travel arrangements, such additional elements are subject to the Competition Terms and may be subject to additional terms and conditions of the provider of such additional elements (for example, an airline for travel arrangements).
  • Where accommodation and/or travel arrangements are included in your prize, HOTA, Home of the Arts recommends that you purchase comprehensive travel insurance.
Privacy
  • By purchasing a ticket through HOTA, Home of the Arts , you consent to the collection, use, disclosure and handling of your personal information as detailed in HOTA, Home of the Arts ’s privacy policy available at our privacy policy. This may include the disclosure of your personal information by HOTA, Home of the Arts to the Presenter and/or the Venue.
Voluntary Assumption of Risk
  • You enter the Venue at your own risk.
  • You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property.
  • You are responsibile for the care and safety of any person who accompanies you to the venue, and who is under 16 years of age.
  • By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests, and the employees and agents of HOTA, Home of the Arts , Venue and the Presenter.
Limitation of Liability
  • To the extent permitted by law (including the Australian Consumer Law), HOTA, Home of the Arts and the Presenter are not liable to you for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the event. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of HOTA, Home of the Arts and the Presenter is limited to the minimum permitted by law.
General
  • These Terms and Conditions may be varied at any time. Any variations become effective on the day immediately after their publication on the HOTA website and apply to any purchases made after that date.
  • If any part of these Terms and Conditions is held to be invalid, illegal or unenforceable, it will be disregarded to the extent of its invalidity and the remainder of these Terms and Conditions will remain in full force and effect.
  • These Terms and Conditions are governed by the laws of Queensland, Australia.

#HOTA Gallery Terms & Conditions of Entry

At items below are in addition the General conditions of entry which can be found here

HOTA Gallery Prohibited Items
In addition to prohibited items listed in General Conditions, the following cannot be brought inside the HOTA Gallery: 

  • Any items exceeding 40cm (L) x 15cm (W) x 40cm (H) - (cloaking facilities are available); 

  • Living plants, flowers, and botanical items; 

  • Any wet items, including wet umbrellas, rain jackets, swimwear, towels, or wet clothing;  

  • No food or drinks (excluding bottled water) is permitted inside the HOTA Gallery. 

Please note that all food, produce, flowers, and plants purchased from the HOTA Farmers Markets will need to be stored in your parked vehicle prior to entry to HOTA Gallery.  

Alternatively, check with HOTA staff about our free HOTA Farmers Market Day cloaking option at Lower Ground. This is available only when HOTA Farmers Markets are in operation and items are left at your own risk.  

Exhibitions
Published exhibitions, tours, or experiences may vary and are subject to cancellation without notice due to maintenance activity, operational requirements, or if venues reach capacity.
Visitors must comply with any reasonable request by HOTA, including signage, in relation to your entry or continued presence within the Gallery or immediate outdoor surrounds. 

Bag Checking
For some HOTA Gallery exhibitions, security personnel may be deployed at all public entry points in specific bag searching roles.
Security personnel will request that all patrons carrying bags into the venue open them for inspections. Patrons refusing to consent to a bag search may be refused entry to the Gallery. 

Cloaking Items at HOTA Gallery
Guests will be asked to cloak all items which exceed 40 cm (L) x 15cm (W) and 40 cm (H) on arrival.
Located on the Lower Ground, HOTA Gallery provides free self-service lockers for all patrons to store their belongings.
To ensure the safety of artworks on display, HOTA Gallery asks that visitors carry bags under their arm, down by their side, or in front of their body rather than on their backs.
For medical items or care needs, please speak to a member of staff on arrival. Where an exemption is made, these bags will be tagged by HOTA staff and should be carried by the visitor’s side inside HOTA Gallery.
Items remaining in lockers after close of business will be transferred to HOTA’s lost and found area and dealt with in accordance with the HOTA Lost Property Procedure. 

Prams, strollers, and baby capsules at HOTA Gallery
For safety purposes, when visiting with prams and strollers HOTA asks visitors to use the accessibility doors at Ground and Lower Ground to enter HOTA Gallery rather than the rotating doors. HOTA staff are always available for assistance.
Prams and strollers are permitted in some HOTA Gallery spaces. For ticketed exhibitions, please refer to specific exhibition Conditions of Entry. HOTA asks they be cloaked when not in use.
Visitors are to take care when using prams and strollers to avoid any damage to artworks and/or Gallery property or injury to other visitors.
No food or drinks are permitted to be transported throughout the HOTA Gallery in prams or strollers
Limited unsecure pram parking is available in the large lower receptacles in the cloaking area. 


#HOTA General Condition of Entry

You must comply with all requests, instructions or directions made by HOTA or authorised HOTA personnel (HOTA Directions). 

HOTA reserves the right to: 

  • Inspect any bag, luggage or object upon entry to and before leaving the premises; 

  • Remove or apprehend any person from HOTA premises; 

  • Serve food and beverages in gallery spaces for the purpose of HOTA hosted events. HOTA reserves the right to determine which gallery spaces may be used for events at its sole discretion; 

  • Use closed-circuit television security cameras throughout the premises.; 

  • Remove any items left in the self-service lockers after HOTA has closed each day. These items will be transferred to the HOTA’s lost and found area and will be dealt with in accordance with the HOTA Lost and Found Procedure; 

  • Remove or confiscate prohibited items found on the HOTA Precinct; 

  • Operate as a cashless organisation. We accept card and contactless payments only. Cash payments are not accepted; 

  • Change these Conditions of Entry without notice.  

During your visit, you may be filmed for promotional, archival, or reporting purposes. If you do not wish to be filmed, please see a HOTA staff member, or contact the HOTA Marketing team via email prior to your visit at marketing@hota.com.au

All guests entering HOTA for ticketed events must hold a valid ticket and be able to present the ticket to HOTA Staff on request. Refer to Ticketing Terms & Conditions here.

Prohibited Conduct or Behaviour By entering the HOTA Precinct, you will not exhibit or engage in any Prohibited Conduct at any time. HOTA reserves the right to remove individuals from the HOTA Precinct that are exhibiting any conduct or behaviours that cause, or is likely to cause alarm, harassment, fear, distress or intimidation to someone, or cause damage to property. 


Prohibited conduct or behaviour includes, but is not limited to the following;  

  • Any conduct or behaviour which threatens the health or safety of yourself, HOTA employees, HOTA Volunteers, contractors, or visitors; 

  • Any conduct or behaviour that is violent, threatening, intimidating, offensive, objectionable, humiliating, or inconsiderate; 

  • Any conduct that creates a disturbance, is disruptive or disorderly or public nuisance; 

  • Unlawful loitering; 

  • Refusing to disperse; 

  • Any conduct or behaviour which causes, or may cause, disruption to HOTA business or operations; 

  • Any conduct or behaviour which interferes with, damages, or distracts artists, performers, or crew; 

  • Any conduct or behaviour which interferes with the artwork, frames, platforms, labels, display cases or any other objects on display in exhibitions, displays or otherwise throughout the HOTA Precinct; 

  • Committing an act of vandalism within HOTA Precinct; 

  • Stealing or attempted theft; 

  • The use of language or display of any sign, item or material which is offensive or objectionable according to community norms, including content, which is sexually explicit, expresses racial hatred or represents violence; 

  • Any indecent act, including acts of a sexual nature; 

  • Attending HOTA Precinct without footwear or wearing unsuitable or offensive clothing; 

  • Smoking or vaping in a smoke-free area; 

  • Using, or being in possession of any substance suspected of being an illicit drug; 

  • Conducting solicitation, leafleting, signature gathering, canvassing, or hawking on HOTA Precinct; 

  • Refusing to comply with HOTA Conditions of Entry. 

Prohibited Items:

You must not bring any Prohibited Items into the Precinct. HOTA reserves the right to remove or confiscate prohibited items found on HOTA Precinct. Prohibited items include, but are not limited to: 

  • Weapons, including knives, or any item which may be used as a weapon; 

  • Dangerous or hazardous items; 

  • Adhesives and sealants; 

  • Controlled, dangerous or illegal items or substances; 

  • Flammable devices, fireworks, explosives, smoke canisters, aerosols, air-horns, sealants and adhesives, noisemakers, flares, laser devices or pointers, or glow sticks; 

  • Glass bottles or vessels; 

  • Metal cutlery, including knives; 

  • Laser devices and pointers; 

  • Alcoholic beverages purchased externally; 

  • Any other item which: 

  • presents or may present a risk to the health or safety of any person; or 

  • poses or may pose a hazard or nuisance to any person; and/or any item which HOTA suspects could be any of the above. 

Bag Checking:

For some HOTA events and exhibitions, security personnel may be deployed at all public entry points from the time they are open and assigned specific bag searching roles. Security personnel will request that all patrons carrying bags into the venue open them for inspection. Patrons refusing to consent to a bag search may be refused entry into the venue. 


Photography and Copyright:

Many of the works of art on display and theatrical and cinematic productions are subject to copyright protection and commercial photography is prohibited. For more information regarding Commercial photography at HOTA Precinct, please visit www.hota.com.au/filming-and-photography-at-hota Visitors are welcome to have hand-held cameras and mobile devices in the HOTA Gallery and unless sign-posted otherwise, you may use these, and similar devices such as camera phones, for personal purposes to the extent authorised by the Australian Copyright Act 1968, for example for ‘research or study’, ‘criticism or review’. 

Further information regarding Australian Copyright Law is available on the HOTA website. 

For the preservation and safety of the works of art, safety of performers and other guests, the use of flash or equipment such as tripods, monopoles or selfie-sticks is not permitted within HOTA. 


Remotely Piloted Aircraft Systems (RPAS) and Drones 

As per Civil Aviation Safety Authority (CASA) regulations, drones are not permitted to be flown over people at any time or at any height. The City of Gold Coast does not allow recreational or commercial drones (RPAS) to be flown at the HOTA Precinct. 


Security and Surveillance Cameras

The HOTA Precinct is continuously monitored by surveillance cameras and facial recognition technology. HOTA uses these technologies to collect information to understand visitor numbers, behaviours, and traffic patterns throughout the Precinct so we can improve the safety, security, and overall experience of our visitors. 


Sketching and Note-Taking 

Many of the works of art on display and theatrical and cinematic productions are subject to copyright protection. Only pencils are permitted for use when sketching or note-taking within the HOTA Gallery. 

 

Cloaking 

A range of cloaking options are available depending on the event mode or building being visited. 

By using the HOTA Cloaking facilities, you agree that HOTA is not liable for loss or damage to any item. 

 

Unattended Items 

You must not leave bags or belongings unattended unless in the lockers or cloaking areas provided. 

HOTA may deal with any unattended items in the manner HOTA deems appropriate and without notice, the item may be treated as suspicious or malicious. 

Lost Property 

All lost property will be managed in accordance with HOTA’s Lost Property Procedure. Lost Property can be claimed or handed into Hello Desk located at HOTA Central during regular business hours.  


Food and Beverages 

HOTA is a licensed venue and under the Liquor Licensing Act 1992 Management reserves the right to refuse entry. Failing to comply with the Liquor Licensing Act may result in refusal of entry and may even result in a fine.  

Under the Liquor Licensing Act supply of liquor to a minor may result in prosecution and a fine up to $11,500. 

HOTA reserves the right to refuse service to anyone who cannot provide proof of age identification.  

Non-alcoholic beverages may be brought onto the HOTA Precinct, including Gallery, HOTA Central, and Outdoor Events. 


Appropriate Clothing 

The HOTA Precinct is a licensed venue and as such all visitors must always wear footwear and suitable clothing. Visitors without footwear will not be permitted entry to HOTA Central, HOTA Gallery, or any food and beverage outlet. 

Unsuitable clothing may include clothing with offensive slogans or derogatory terms, materials or paint concealing the head and/or face, swimwear, underwear, and outerwear that may be offensive to other visitors. 

Light-emitting shoes, clothing, accessories, and jewellery must be switched off, prior to entering HOTA Central or as directed by authorised HOTA personnel. 

Patrons may be asked to turn off such devices at HOTA Gallery if light-emitting devices cause discomfort to other patrons or guests. We recommend these items are not worn to the HOTA Precinct as refusal of entry may occur if alternative footwear cannot be worn. 

Skate shoes, roller skates, and skateboards are not permitted to be used inside HOTA Buildings. We recommend these items are not brought to HOTA Precinct as refusal of entry may occur if alternative footwear cannot be worn. 

Wet clothes are not permitted inside HOTA Buildings. 

Motorcycle helmets are not permitted to be worn whilst inside HOTA Buildings. Refer to the cloaking section. 


Smoking/Vaping/E-Cigarettes 

Smoking, vaping, and use of e-cigarettes are not permitted inside any HOTA buildings or within 10 meters of any building entrance, dwelling areas, bathrooms, dressing rooms, or dining areas. Designated Outdoor Smoking Areas (DOSA) are located throughout the Precinct and clearly marked. 

No food or beverages may be consumed in designated smoking areas under Queensland Law. 

Smoking includes use of: 

(a) tobacco in any form; 

(b) any type of tobacco or herbal cigarette, cigar, pipe, or similar item; or 

(c) any electronic cigarette, vaping device, or similar item. 


Children at HOTA 

Responsibility for the care and wellbeing of children and infants at HOTA remains the responsibility of their Responsible Adult. Children 14 years of age and under must be consistently under the direct supervision of their Responsible Adult when visiting the HOTA Precinct and Buildings. 

A Responsible Adult must be 16 years or older for children aged 14 years and under, and 18 years old for infants aged 2 years and under. 

A Responsible Adult in relation to a minor is the parent, stepparent, relative, carer, teacher, guardian, or an adult of age who has obligations in relation to the minor, whilst the minor is on licensed premises or in a public place. 

You must not leave an Unaccompanied Minor at the HOTA Precinct at any time. 

Unaccompanied Minor means a person: 

  1. aged 2 to 14 years who is not always accompanied by a Responsible Adult over 16 years of age while in the HOTA Precinct; or 

  1. aged 0 to 2 years who is not always accompanied by a Responsible Adult over 18 years of age while in the HOTA Precinct; or 

  1. an individual whom HOTA considers may be under the age of 14 years and not accompanied by a Responsible Adult, who does not provide HOTA with satisfactory evidence to the contrary. 

HOTA does not accept any responsibility for Unaccompanied Minors in the HOTA Precinct. This responsibility remains with the minor’s Responsible Adult. 

HOTA may take any action it considers necessary in relation to Unaccompanied Minors in the Precinct, including: 

  1. removing the minor from the Precinct; 

  1. contacting the minor’s Responsible Adult; 

  1. contacting the Queensland Police Service. 

Responsible Adults must exercise all due care and control for the safety of children under their supervision. 

Running, boisterous activity, rough play, and disruptive behaviour inside HOTA Buildings is prohibited. 

Any children who will not remain in a stroller or pram must always wear footwear. 

Responsible Adults must exercise all due care and control for the safety of children under their supervision. 

Running, boisterous activity, rough play, and disruptive behaviour inside HOTA Buildings is prohibited. 

Any children who will not remain in a stroller or pram must always wear footwear. 

For safety reasons, children cannot be carried on the back or shoulders within HOTA Gallery or HOTA Central. 

Breast or bottle-feeding infants is permitted throughout the HOTA Precinct. HOTA Gallery provides a comfortable parent’s room which can be found on the Lower Ground, and change tables are located throughout HOTA Central. Please ask any of our staff for directions. 

 

Emergency Medical Treatment 

You agree to the attendance of HOTA First Aid Officers, paramedics, or emergency medical personnel if deemed necessary by HOTA. 

HOTA keeps records of all incidents and medical treatments. HOTA deals with these records in accordance with HOTA’s Privacy Policy, available on HOTA’s website: www.hota.com.au/privacy-policy 


Animals at HOTA

Any animals other than the following are not permitted inside any HOTA Precinct buildings or event areas; 

  • trained, registered and visibly identifiable guide, hearing and other assistance animals when accompanied by their handler as defined under the Guide, Hearing and Assistance Dogs Act 2009 (Qld); 

  • detection animals used by Queensland Police or Australian Federal Polices Services; or  

  • animals approved for exhibition or performance requirements by HOTA. 

Handlers are to identify themselves as a person accompanied by a certified guide, hearing, or assistance dog. Handlers must display their handler identity card or ensure that it is available for inspection, and ensure their dog is wearing an identifying coat and is controlled at all times.  

Please note that guide, hearing, or assistance animals are not a pet or a 'companion' dog. 


Amendment 

HOTA reserves the right to amend these Conditions at any time for any reason, without notice. 

 

Enquiries 

If you have any enquiries regarding these Conditions or your visit to the HOTA Precinct, contact us via the feedback link on our website or (07) 5588 4000 or hello@hota.com.au 


#HOTA Central Conditions of Entry

All items below are in addition to the General conditions of entry which can be found here

Cloaking Items at HOTA Central
Guests will be asked to cloak all items which exceed 40cm (L) x 15cm (W) and 40cm (H) need to be cloaked upon arrival. 

HOTA Central venues offer complimentary cloaking for selected performances. The Cloakroom is located at the HOTA Hello Desk next to Box Office Please ask HOTA staff for assistance. Uncollected items remaining will be transferred to HOTA’s lost and found area, and dealt with in accordance with the HOTA Lost Property Procedure. 

Prams, strollers, and baby capsules at HOTA Central Theatres and Cinemas 
Prams and strollers are not permitted inside the theatre spaces at HOTA Central.  There is limited pram parking at HOTA Central. Owners leave prams at their own risk. Please ask HOTA staff for assistance. 

Mobile Devices at HOTA Central Theatre
For theatrical performances, the use of flash, cameras, recorders, and mobile phones is prohibited.
Please switch off your devices and ensure alarms are silenced prior to entering the theatre as light from your phone, smartwatch, and digital devices are noticeable to performers and patrons, and disruptive to the entire theatre.  

Mobile Devices include: 

  • mobile telephones and watches; 
  • paging devices; and 
  • other personal devices. 

Food and Beverages at HOTA Central
You must not bring food or beverages into a performance venue, except in accordance with any HOTA Directions (which may be made at the request of the Presenter).  

When beverages are permitted, these will be transferred to a plastic cup to conform with HOTA’s no glass policy in our Theatres. When hot drinks are permitted, a lid must always be securely attached to the drinking vessel.  

With the exception of popcorn from the Candy Bar, no hot food is permitted inside our Theatres or Cinemas. 

For the comfort of all visitors and performances, we ask you not to bring cold foods that have a strong odour or smell into our Theatres or Cinemas. 

Late Arrivals at HOTA Central Theatres and Cinemas
If you have not been seated by the commencement of a performance or event, you: 

  1. will not be permitted to enter until an appropriate break in the performance or event; and

  2. may be seated in a seat other than the seat designated on your ticket, in accordance with any HOTA Directions (which may be made at the request of the Presenter). 


#HOTA Outdoor Events Conditions of Entry

All items below are in addition to the General conditions of entry which can be found here.   

Cloaking Bags and Large Items
Guests will be asked to cloak all items which exceed 40cm (L) x 15cm (W) and 40cm (H) or you will be asked to return items to your vehicle before entry to HOTA Outdoor Events.
HOTA Outdoor Events offer complimentary cloaking for most outdoor event performances. The Cloakroom is located at the HOTA Hello Desk next to Box Office and is open for selected performances. Please ask HOTA staff for assistance.
Uncollected items will be transferred to HOTA’s lost and found area and dealt with in accordance with the HOTA Lost Property Procedure. 

Bag Checks 
For all HOTA Outdoor Events, security personnel will be deployed at all public entry points from the time they are open and assigned specific bag searching roles.
Security personnel will request that all patrons carrying bags into the venue open them for inspection. Patrons refusing to consent to a bag search may be refused entry into the venue. 

Pass Outs at HOTA Outdoor Events
There are no pass outs available at any HOTA Outdoor Events. Patrons who leave the venue before the end of the event will not be permitted to re-enter.  

HOTA Outdoor Events - Prohibited Items
You must not bring any Prohibited Items into the Precinct. Please refer to General Conditions for prohibited items.
In addition to general prohibited items: 

  • Prohibited food and beverage items must be returned to vehicles or surrendered at the security check. Surrendered food and beverage items will not be returned to patrons. 

  • Liquor licensing regulations stipulate that alcohol must not be taken from the HOTA Precinct. Bins are provided at exit gates to dispose of any unfinished alcoholic beverages. 

For All Standing Events, the following items are prohibited: 

  • Bags over 40cm (L) x 15cm (W) and 40cm (H); 

  • Alcohol: (It is a condition of the liquor licence for the venue that liquor cannot be brought into Outdoor Events. Persons other than the licensee, found bringing liquor into the venue are liable for an on the spot fine or maximum fine for breaching the Liquor Act 1992. Intoxicated persons will be refused entry); 

  • Commercial brand takeaway food and beverages from external suppliers: (Patrons may bring homemade food items or special dietary requirements provided they are packaged appropriately to fit inside bags size limit and the items can be easily viewed by security if requested); 

  • Umbrellas of any size; 

  • Chairs, bean bags or blow up furniture; 

  • Sunshades, Tents; 

  • Tables; 

  • Eskys, Cooler Bags; 

  • Picnic blankets; 

  • Beach trolleys or carts; 

  • Aerosols of any kind; 

  • Glass containers; 

  • Professional cameras, tripods or drones; 

  • Sound recording equipment; 

  • Selfie or Go Pro stick; 

  • Pets other than registered assistance animals; 

  • Unsealed non-alcoholic beverage; 

  • Bicycles, skateboards, and scooters; 

  • Illegal substances 

For Laid Back Events the following items are prohibited: 

  • Alcohol: (It is a condition of the liquor licence for the venue that liquor cannot be brought into Outdoor Events. Persons other than the licensee, found bringing liquor into the venue are liable for an on the spot fine or maximum fine for breaching the Liquor Act 1992. Intoxicated persons will be refused entry); 

  • Commercial brand takeaway food and beverages from external suppliers: (Patrons may bring homemade food items or special dietary requirements provided they are packaged appropriately to fit inside bags size limit and the items can be easily viewed by security if requested); 

  • Umbrellas of any size; 

  • Sunshades of Tents; 

  • Tables; 

  • Large camping chairs and camping lounges; 

  • Beach trolleys or cart; 

  • Bean bags; 

  • Blow up furniture; 

  • Aerosols of any kind; 

  • Glass containers; 

  • Professional cameras, tripods or Drones; 

  • Sound recording equipment; 

  • Selfie or Go Pro sticks; 

  • Pets other than registered assistance animals; 

  • Unsealed bottles; 

  • Bicycles, skateboards, and scooters; 

  • Illegal substances 


#HOTA Competitions / Giveaways Terms & Conditions

Promoter
  • These Terms & Conditions refer to competitions conducted by HOTA, Home of the Arts, ABN 85 060 787 466, HOTA, Home of the Arts , PO Box 6615, Gold Coast Mail Centre QLD 9726 (HOTA, HOME OF THE ARTS ).

Eligibility

  • Entrants must be a current cinema or general eNews subscriber.
  • Entrants must not be a Board member, director, officer or employees of HOTA, HOME OF THE ARTS or any entity associated with the competition (including any prize suppliers); or a member of the immediate family of any of the above.
  • HOTA, HOME OF THE ARTS may, in its absolute discretion refuse to enter an illegible entry into the competition; require an entrant to provide evidence of eligibility (including, without limitation, photographic identification) before awarding a prize; and refuse to award a prize to an entrant who does not provide evidence of eligibility to HOTA, HOME OF THE ARTS ’s satisfaction.
Entry
  • Entrants may only enter in their own name.
  • An eligible person may enter the competition.
  • Only 1 entry is permitted per subscriber. HOTA, HOME OF THE ARTS will not accept any additional entries.
  • All entries become the property of HOTA, HOME OF THE ARTS.
  • HOTA, HOME OF THE ARTS may, at its absolute discretion, refuse to enter incomplete, damaged or illegible entries into the competition.
  • HOTA, HOME OF THE ARTS does not take any responsibility or accept any liability for any lost, late, damaged, illegible or misdirected entry forms.
  • HOTA, HOME OF THE ARTS may, at its absolute discretion, disqualify any or all entries from, prohibit further participation in this competition by and/or refuse to award any prize to any person who:
  • tampers with or benefits from any tampering with the entry process or with the operation of the competition;
  • acts in violation of these conditions or in breach of law;
  • acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or
  • acts in a manner which may diminish the good name or reputation of HOTA, HOME OF THE ARTS and the suppliers of any prizes.
Draw
  • There will be no elimination round.
  • The winner will be drawn at random by HOTA, HOME OF THE ARTS.
Prizes
  • The prize values are correct at the time of publication.
  • HOTA, HOME OF THE ARTS is not responsible for and accepts no liability for any variation in prize values.
  • The prizes must be taken as offered and cannot be varied. The prizes are not redeemable for cash, exchangeable for any other prize or transferable to any other person. HOTA, HOME OF THE ARTS will not substitute, replace or refund prizes.
  • HOTA, HOME OF THE ARTS is not responsible for any costs incurred by winners (and any accompanying guests) in taking their prize. The winners (and any accompanying guests) are responsible for all additional costs and arrangements associated with using their prize (including but not limited to travel, accommodation, transfers, insurance, spending money, drinks, meals, gratuities, service charges, booking changes, optional extras and applicable tax). HOTA, HOME OF THE ARTS recommends that the winners (and any accompanying guests) obtain travel insurance.
  • The prizes remain the property of HOTA, HOME OF THE ARTS and/or any prize supplier until collected by the winner.
Results
  • HOTA, HOME OF THE ARTS will notify winners as outlined by competition details. If the winner does not answer, a second winner will be randomly selected and contacted. HOTA, HOME OF THE ARTS will not publish the results.
  • HOTA, HOME OF THE ARTS ’s decision of the results is final. HOTA, HOME OF THE ARTS will not enter into any correspondence with entrants regarding the results.
Prize Collection
  • Winners are responsible for claiming their prize from HOTA, HOME OF THE ARTS .
  • In order to claim and collect their prize and as a condition of their prize being awarded, winners must, if required by HOTA, HOME OF THE ARTS or any prize supplier: show photographic identification, sign (and have any accompanying guests sign) and return a release and indemnity in the form provided by HOTA, HOME OF THE ARTS or the prize supplier.
Redraw
  • Prizes will be redrawn if: HOTA, HOME OF THE ARTS is unable to contact the winner within one business day; or HOTA, HOME OF THE ARTS refuses to award the prize to the winner (in accordance with these terms and conditions).
  • If a redraw is necessary, it will be drawn at HOTA, HOME OF THE ARTS on the same day between 9.00am – 5.00pm.
  • Prizes that remain unclaimed or uncollected will be dealt with as follows: any tickets or other items that have expired or perished will not be replaced, exchanged, refunded or redrawn.
Privacy
  • HOTA, HOME OF THE ARTS may enter information, including personal information, provided in entries into HOTA, HOME OF THE ARTS ’s database and use the information for marketing, promotional and publicity purposes.
  • For information about how HOTA, HOME OF THE ARTS uses your personal information and how to access or amend that information, please see our Privacy Policy.
  • By entering the competition, you consent to HOTA, HOME OF THE ARTS ’s collection and use of your personal information as described above.
General
  • HOTA, HOME OF THE ARTS is not liable for any loss (including, without limitation, direct, indirect or consequential loss or loss of profits) expense, damage or injury suffered or sustained by any person, arising directly or indirectly, through any act, omission (whether negligent or otherwise), out of or in connection with the competition or any prizes, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  • Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Australian Consumer Law.


#Cinema Annual Double Pass Terms & Conditions

  • The Promoter is HOTA, Home of the Arts, ABN 85 060 787 466, of 135 Bundall Road, Surfers Paradise QLD 4217.
  • HOTA, Home of the Arts Cinema Annual Double Pass is valid for all movies at all times except those stating: No Free Tickets, No Free List. This term is at the Distributors discretion.
  • HOTA, Home of the Arts Cinema Annual Double Pass should be presented at the point of sale when making any purchase.
  • Tickets are subject to availability.
  • The person will receive two (2) tickets to any movie showing at The Arts Cinema at any time during the time period indicated on the annual pass ‘Valid Until’ section.
  • The HOTA Cinema Annual Double Pass can only be redeemed for tickets through the Box Office.
  • Products or services obtained from HOTA, Home of the Arts Cinema (including cinema passes) may not be re-sold for commercial or promotional purposes, bundled with other goods and services or used for promotional purposes without the Company’s prior written consent.
  • This Annual Double Pass is not redeemable for cash and is not transferable to any other person, except as provided in these terms and conditions.
  • Subject to any applicable laws which cannot be excluded, HOTA, Home of the Arts, will not be liable for any loss, damage or injury suffered or sustained (including but not limited to direct, indirect or consequential loss), arising either directly or indirectly out of or in connection with the HOTA Cinema Annual Double Pass.
  • If part or all of any clause in these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
  • If you have any questions or queries about the HOTA, Home of the Arts Cinema Annual Double Pass, please contact us (07) 55884000 or email hello@hota.com.au.

#HOTA Artist Pass Terms & Conditions

HOTA Gold Coast Pty Ltd (HOTA)

As an Artist Pass recipient, you will receive discounts and exclusive benefits including:

  • 25% Discount on selected performances
  • Discounts on cinema tickets.
  • 20% discount on selected items at the HOTA Café (excludes alcoholic beverages)
  • Discounts on selected wine and beer
  • Save up to $4 on every booking with zero transaction fees on ticket purchases
  • Invitations to exclusive events and screenings
  • Special promotions on events and performances

For further information on benefits and how to redeem, please refer to our Frequently Asked Questions (FAQs).

Terms and Conditions of your HOTA Artist Pass

The HOTA Artist Pass is:

  • valid for 3 years from the date of issue and subject to the general HOTA Terms & Conditions

  • Failure to complete this form completely and accurately will result in the voiding of the application.
  • By submitting an Artist Pass application, you acknowledge that the work submitted is yours, and was created by you.
  • Your valid HOTA Artist Pass card must be presented in order to receive your benefits.
  • HOTA Artist Pass Membership cards and benefits are not transferable, not redeemable for cash, are non-refundable and cannot be exchanged. Only the named person on the card can access the benefits, unless otherwise stated.
  • It is the responsibility of the HOTA Artist Pass holder to notify HOTA of any change of address or contact information by updating their contact information in their online account.
  • HOTA reserves the right to vary programs, events, Artist Pass prices, benefits and terms, where required and at its sole discretion.
  • Any changes to the HOTA Artist Pass will be notified by email and included on our Artist Pass membership page.
  • Successful Artist Pass applications are signing up to receive digital news from HOTA. You can opt-out of the HOTA e-news at any time. Please read our privacy statement for full details.

#Social Media Guidelines

  • These guidelines apply to the social media channels of HOTA, Home of the Arts, The Exhibitionist Bar, and Palette Restaurant.
  • The main social media channels we use are Facebook and Instagram.
  • We use our social media channels to share stories that we think are interesting, and to keep you up to date with everything that’s happening here. And we really love it when people engage with us and others on these channels!
  • We don’t like too many rules, but it’s important to us that you can have enjoyable, respectful interactions with us and others on these channels. We don’t review or moderate all comments but please be advised that we may delete comments, block, and report anyone who makes comments that could be considered:
  • Harassment, bullying, profanity, threatening language, attacks on or intimidation
  • Malicious speech regarding topics of gender, sexual orientation, religion, gender identity, age, ethnic origin or race; sexist comments
  • Hate speech
  • Suggestion or encouragement of illegal activities
  • Demeaning remarks about personal appearance or ability
  • Spam or fraudulent links
  • Repetitive posts copied and pasted or duplicated by single or multiple users
  • Advertisements, solicitations, and commercial postings
  • Posting personal information of other community members or HOTA staff
  • Private correspondence between user and other community members or HOTA staff
  • Impersonation of a HOTA staff member, artist, or community member.
  • We also reserve the right to hide or remove comments without prior consultation with the original poster.
  • If you have posted to complain about something, we will request that you DM us and we will resolve any issue with you privately.
  • If you have any issues with these guidelines or spot a comment on any of our channels that you think we’ve missed, then please get in touch by either sending us a DM on Facebook or Insta or you can email us at marketing@hota.com.au.



#Disclaimer

The information contained in this website is for general information purposes only. The information is provided by HOTA and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of HOTA. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The HOTA takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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HOTA proudly acknowledges the Traditional Custodians of the land on which we are situated, the Kombumerri families of the Yugambeh Language Region. We pay our respects to their Elders past, present and emerging, and recognise their continuing connections to the lands, waters and their extended communities throughout South East Queensland.

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