Does HOTA accept cash?

HOTA is a cashless organisation. We accept card and contactless payments only. Cash payments will not be accepted.

The decision to remove cash was made as a result of cash received decreasing significantly since the onset of the COVID-19 pandemic. Very few cash payments are made across the HOTA precinct.

As per the Australian Competition and Consumer Commission, organisations can choose which payment types they accept. It's legal for a business not to accept cash.

This decision will bring HOTA in line with a number of Gold Coast City Council venues and services including, swimming pools, libraries, waste management services and customer service centres.

Can I bring alcohol to the HOTA precinct?

No you can’t, however the precinct is licensed for the sale of alcohol at the HOTA Café, The Exhibitionist Bar and Palette Restaurant, and may also be available for purchase at certain ticketed events.

How else can I get to HOTA?

We like to encourage people to use public transport when they come to visit us. You can:

Ride the G:link to Surfers Paradise and walk across Chevron Island which takes around 20 minutes – search ridetheg.com.au.

Catch a bus – call 13 12 30 or search translink.com.au for timetable information

Jump on the ferry – search hopo.com.au for more information

If you live locally you could walk, ride or even skateboard here.

Or you can come by taxi – gccabs.com.au.

Do I need to book tickets to visit HOTA Gallery?

HOTA Gallery is free to visit – bookings not required.

Some programs and events will have an entry fee, and tickets will be available to be purchased online. As the City Collection belongs to the people of the Gold Coast, the HOTA Collects exhibitions will always remain free of charge.

Do I need to book tickets to the Children's Gallery?

The Children’s Gallery is free to attend – no bookings required.

How much does it cost to visit HOTA Gallery?

HOTA Gallery is free to visit – bookings not required.

Some programs and events will have an entry fee, and tickets will be available to be purchased online. As the City Collection belongs to the people of the Gold Coast, the HOTA Collects exhibitions will always remain free of charge.

Please note that HOTA Gallery is a cashless venue.

Can I turn up on the day?

Absolutely! We do recommend you plan your visit to make the most of your HOTA day out.

I'm interested in bringing a tour group along

We’d love to help. Contact us at events@hota.com.au.

I booked tickets to a HOTA Gallery exhibition/event and can no longer attend. Can I return them?

Contact our Box Office on 5588 4000 to find out more

What's on at HOTA Cinema?

You can view what’s showing now and what’s coming soon at HOTA Cinema by following the link below

Where is the cinema timetable?

You can view the cinema timetable below

How do I buy cinema tickets?

You can buy tickets for HOTA Cinema online or in person at our Box Office.

You will be sold an unreserved seat and will be allocated a physical seat when you arrive.

Please note that HOTA is a cashless venue.

Do HOTA Members receive a discount on cinema tickets?

Yes, all HOTA Members receive a discount on cinema tickets. The discount is applied automatically when logged in to your account online and applied at the order summary stage when checking out.

What technology do you have to help me enjoy the movie?

You can read about the technology we have to assist hearing impaired or visually impaired guests by clicking the link below.

I've got a Complimentary Cinema Pass, when is it valid?

HOTA Complimentary Passes are valid for all movies at all times except those stating: No Free Tickets, No Free List. This term is at the Distributors discretion. A valid date will be located on the pass.

Is there free WIFI at HOTA?

It’s easy to stay connected at HOTA! When you’re visiting HOTA Central, look for and select ‘HOTA Free WIFI’ in your settings and you’ll automatically and freely be connected.

Is there an ATM at the venue?

There is no ATM at HOTA.

What do I do if I have lost something at HOTA?

Any property that is found at HOTA is handed into our HOTA Central Hello Desk where it is logged and stored safely. To check if your item has been found, you can contact the Hello Desk via email hello@hota.com.au